Customer Service Issues: How to Resolve Complaints in Four Steps
You may have heard of the saying “Good news travels fast. Bad news travels faster.” This can become apparent in word-of-mouth comments regarding your Customer Service. However, now that information is being spread and monitored in different ways, researchers are discovering new rules. By scanning people’s brains and tracking their ...
Think, and Grow Richer: Smart Strategies to Increase Sales
What Cognitive Therapy Says About Human Behavior Cognitive Therapy (CT) states that our behavior is determined by how we think about things. Perhaps even more important, CT states that our emotions are often driven by our perceptions. As sales professionals, our goal isn’t necessarily to get the prospect to express ...
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